Privacy Policy

This page explains how Viona Properties collects and uses information when you visit our website, contact us, or request property details.

Last updated: March 17, 2026

We use your details only to respond to your inquiry, share relevant property information, and provide real estate support. We do not sell your personal information.

What we collect

Contact details you provide (name, phone number, email).
Inquiry details (budget, area preference, purpose: buy or invest, timeline).
Basic website usage data (pages viewed, device type, approximate location, referrer).

How we use your information

To respond to your request, share brochures, floor plans, pricing, and availability.
To provide shortlists and recommendations based on your criteria.
To schedule calls, WhatsApp follow-ups, and viewings when requested.
To improve our website and the relevance of content and offers.

WhatsApp, calls, and messages

If you request information, you may receive replies via WhatsApp, phone, or email. You can ask us to stop contacting you anytime by replying "STOP" on WhatsApp or contacting us directly.

Sharing and third parties

We may share your inquiry details with trusted partners only when needed to fulfill your request (example: developer sales team, property management, or mortgage partner).
We may use service providers for analytics, forms, or CRM tools to manage inquiries securely.
We do not sell your personal information.

Cookies and analytics

We may use cookies or similar technologies to understand traffic and improve performance. You can control cookies through your browser settings.

Data security and retention

We use reasonable security measures to protect your information.
We keep inquiry information only as long as needed for service, compliance, and record-keeping.

Contact us

If you have questions about this policy or want your data updated or deleted, contact us: